Help
Set up
After installing, the app takes you through three steps: choose delivery countries, set exceptions, turn on the check. You can change everything later on the settings page. With “Skip and set up myself” you go straight to the settings.
What exactly is checked
- House number
- Address line 1 must contain at least one digit from 1 to 9. A zero alone does not count.
- Street name
- Address line 1 must also contain a street name. A letter attached to the number, as in “12a” or “12 a”, does not count as a street name. This check is switched on at the start; you can switch it off.
- Address line 2
- If you switch this on, a digit in address line 2 is enough for the house number. It is switched off at the start.
- Countries
- Only countries that are switched on are checked. Addresses in other countries pass unchecked.
- Delivery method
- Only shipping is checked. With pickup, the address is not checked.
- What is not checked
- The app does not know whether a street or a house number exists. It does not check postal code or city.
Addresses without a house number
Some addresses have no house number. For each country you can allow one or more markers, for example “SN”. An address with an allowed marker passes without a number.
A marker counts if it appears in address line 1 as a whole word. Upper and lower case and accents make no difference.
You can name one marker in the customer message, so customers know what to enter.
Before you allow a marker, check that your shipping process accepts it. We cannot promise that a carrier or shipping app does.
Customer messages
Customers see the message in the language of their checkout. If there is no text for that language, they see the English text.
Each text has two sentences. The first is always shown. The second is only shown if the delivery country has a named marker; {marker} is replaced by it.
Under “Manage languages” you edit texts, add languages and remove them.
Test an address
The settings page has a field “Test an address”. Enter an address, a delivery country and a checkout language, and you see whether the address would be blocked and which message the customer would see. The address stays in your browser.
Limits
- Long address lines
- From 15 words in address line 1, Shopify first shows its own hint instead of our message. The order is still stopped when the customer tries to pay.
- Saved address
- If a signed-in customer uses a saved address without a house number, the message appears above the address. The customer corrects it with “Edit”.
- Express payment methods
- With Shop Pay, Google Pay, Apple Pay and PayPal the address comes from the payment provider. Our state of testing: Shop Pay with sign-in shows the message. Google Pay, Apple Pay and PayPal are still being tested. We update this section when the tests are done.
- Technical failure
- If the check itself fails for technical reasons, checkout continues without it. Orders without a house number can then go through.
Billing
- What do the first 30 days cost?
- Nothing. The trial starts when you approve the plan on Shopify’s plan page.
- When does the $4.99 start?
- After the 30 days. Shopify then charges $4.99 per month on your Shopify invoice, in your billing currency.
- How do I cancel?
- Uninstall the app in your Shopify admin under Settings > Apps and sales channels. The subscription ends and the check is removed from your checkout.
- What happens if I reinstall?
- You set up the check again. Shopify counts trial days you have already used for 180 days.
Turn off
With “Turn off” on the settings page the check stops at once. Your settings are kept, and you can turn it on again at any time.
Contact
Write to support@sjb-handel.de, in English or German. Please name your store address (…myshopify.com) and describe what you expected and what happened. We usually reply within one business day.